Service Coordinator - La Cultura Cura

La Cultura Cura

Salary Range: $61,200-$71,400

Agency Description

Instituto Familiar de la Raza, Inc. is a multi-service community health and social service agency with emphasis in serving the Chicano/Latino/Indígena community in San Francisco with a special focus on the diverse needs of the Mission District.  Services include a wide range of mental health, HIV related services, and social services including health promotion, education, prevention, early intervention, case management, and psychological and psychiatric interventions as well as cultural/social and spiritual re-enforcement.  The agency serves children, youth, adults and families. It has a rich history of working collaboratively with other agencies to meet the needs of the Chicano/Latino/Indígena community and other cultural/racial communities in San Francisco.

Job/ Program Description

The La Cultura Cura program offers a continuum of services and opportunities to youth and their families with a particular emphasis on youth needing mental and emotional support, and individuals that have had contact with/or are at high risk of entering the juvenile justice system. La Cultura Cura offers case management, mental health and group services in different community settings and youth participants have access to culturally oriented structured enrichment programs. 

The Service Coordinator, under the direction of the La Cultura Cura (LCC) Director and LCC Clinical Supervisor, is responsible for the coordination and triaging of services for youth ages 12-24 that are referred to our system of care. The Service Coordinator will be the first point of contact for youth and their caregivers referred to our services, and is responsible for assessing for the young person’s needs, level of readiness for programming, and will ensure that they meet eligibility criteria for services at LCC. The Service Coordinator is responsible for following up with all referrals within 48hours. Within this time, Service Coordinator will coordinate with referral source, identify what services the young person is being referred to, and for scheduling a Timely Access appointment with youth and caregiver (if they are a minor) seeking specialty mental health services. 

Once need and eligibility is determined the Service Coordinator will be responsible for triaging the youth to LCC services or referring and linking to external resources if they do not meet program criteria or LCC has limited capacity. Service Coordinator is responsible for documenting and tracking all contacts from the point of Referral receipt until the youth has been triaged to a service, internally or externally, or has been closed out to referral.  Service Coordinator is responsible for completing any necessary forms in accordance to LCC, SF Department of Health & Services, and Department of Children Youth and Families Policies and Procedures. LCC Clinical Supervisor and/or Program Coordinator will review all documentation and will support Service Coordinator in completing Initial Diagnosis and any Clinical Formulations. 

This position requires someone who can demonstrate cultural competency in addressing the diversity of the Mission community including: gender, race, language, sexual orientation and socio-economic status.  The qualified applicant will provide services that include individual/family/group and community interventions; parent/caregiver engagement and psycho-educational interventions to build protective factors and reduce risk factors related to untreated trauma among youth and family, community level interventions including traditional approaches (i.e., Drumming for Peace, Healing Circles and Youth Drumming).

Essential Job Duties are, but not limited to the following:

Coordination and Capacity Building
  • Manages all incoming participant referrals, eligibility screening, service assignment, service capacity lists and maintains coordination of tracking systems and processes.
  • Responsible for screening potential clients for intake, eligibility, registration, risk level and readiness for services.
  • Completes preliminary assessment tools, in accordance to SF DPH and LCC Policy, to identify participant needs, risks and strengths for appropriate care and services. 
  • Assesses and screens clients for treatment service needs, and supports LCC Providers with information to complete initial Intakes. 
  • Identifies any initial social, legal, medical or other services needed, and refers, links and triages to other community providers when appropriate
  • Communicates and coordinates with staff, other IFR programs and outside community agencies via phone, in person and through email to ensure appropriate service placement is made based on the needs of the client and program availability
Customer Service
  • Provides a high quality of support and services at the time of first contact until the point of admission/ registration
  • Communicates on a regular basis with youth, caregivers and referral sources regarding the status of youth’s referral—and to assess youth’s continued interest in programming
  • Provides clients with a welcoming experience and accurately enters information into various electronic systems (internal and county systems) in order to complete the admissions  processes and keep track of all client assignments and referral closures
  • Develops internal and external working relationships with Providers in order to triage and refer youth to appropriate services 
  • Develops working relationship with Program Leadership Team to ensure that program capacity, and referral status is communicated in a regular and timely manner
Program Evaluation and Reporting
  • Responsible for maintaining accurate records by data entering documentation into various electronic systems for all clients in accordance with guidelines established by IFR/LCC to satisfy internal and external requirements 
  • Coordinates with team members to ensure all required documentation for clients are completed during the time of assignment and within a timely manner 
  • Responsible for the tracking of all mental health referrals within internal systems
  • Maintains compliance with Timely Access
  • Supports Program Director and Program Coordinator with data needed for Monthly and Annual Reports
Resource and Triaging
  • Develops and regularly maintains a robust list of community resources
  • Facilitates trainings for LCC Providers to educate them on internal processes and external resources available to youth participants
  • Identifies barriers youth and families are experiencing, and refers youth not eligible for LCC Programming to external community resources and partners
  • Tracks all referral and triage attempts
  • Provides psycho-education and resources to youth on capacity list during regular check ins
  • Coordinates with LCC Leadership Team to identify appropriate systems of care for youth that need higher levels of care than LCC
  • Tracks all referral and triage attempts, and maintains appropriate documentation, billing sheets, and charts; and is HIPPA compliant
  • Participates in agency meetings, IFR’s sponsored cultural events, and attends all individual and clinical  group supervision when appropriate
  • Collaborate closely and maintain relationships with SF Juvenile Probation Department, SFUSD, and Violence Prevention social service partners; function as first contact with partners’ program staff
  • Perform other duties as assigned

Required Skills

  • Bilingual in English/Spanish
  • Experience/Familiarity providing aftercare/re-entry planning and support to system impacted individuals (CPS, probation, 5150 hospitalized, formerly incarcerated, immigration status or an individual experiencing severe mental episode/ condition)
  • Familiarity working within health care environments and systems (child protection agency and foster care agencies)
  • Experience in a Non-Profit community agencies
  • Bicultural competency

Education, Certifications and Licenses

  • Master’s degree in Counseling, Psychology and/or, Social Work, or other related field
  • Must pass and maintain annual Tuberculosis Test 
  • Must pass Department of Justice Fingerprint screening 
  • Complete annual recurrent on-line training


Wages for this position are based on an annual rate and are determined depending on experience. 

This position is an exempt position that is entitled to health benefits, dental coverage, and access to vision plan, paid vacation, sick leave, paid holidays, and on-going opportunities for learning.

Physical Demands: 

The physical demands described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions

  • Working with children and youth involves extensive physical activity, mental alertness and enthusiasm 
  • Good general health, physical stamina and emotional stability are essential
  • Ability to hear within normal range, and communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population
  • Requires physical ability to sit at key board for long periods of time and manual dexterity to operate word processing equipment with skill, speed and accuracy
  • Ability to move quickly to address emergency or potentially dangerous situations
  • Ability to move about the building and the organization as needed
  • Ability to use public and/or private modes of transportation, duties are office based, but travel to various offsite venues is required
  • Must be able to work outdoors in various types of weather conditions 
  • On occasion must lift up to 35 LBS

To Apply

Please submit your resume and a thoughtful cover letter, explaining why you feel you would be a good fit and elaborate your positional experience working in community based organizations.  Please title your email as MHS_LCC, please note resumes without a cover letter will not be considered. 

Human Resources Department

Instituto Familiar de la Raza, Inc.

[email protected]

cc Program Director Michelle Alvarez Campos

IFR is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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