Family Support Coordinator - Casa Corazon


Instituto Familiar de la Raza, Inc. is a multi-service community health and social service agency with an emphasis on serving the Chicano/Latino/Indígena community in San Francisco with a special focus on the diverse needs of the Mission District. Services include a wide range of mental health, HIV-related services, and social services, including health promotion, education, prevention, early intervention, case management, psychological and psychiatric interventions, and cultural/social and spiritual re-enforcement. The agency serves children, youth, adults, and families. It has a rich history of working collaboratively with other agencies to meet the needs of the Chicano/Latino/Indígena community and other cultural/racial communities in San Francisco.


Casa Corazón provides Family Support Services programs within IFR. Program services include parent-child interactive groups, case management, parenting classes, parent leadership development, etc. Utilizing a model that supports family resilience, cultural diversity, and community empowerment, Casa Corazón helps ensure that Chicano/Latino families receive the support they need to remain safe and healthy.

Casa Corazón grew out of the Family Resource System movement to ensure that families received a continuum of support and services to enhance family resilience. In response to the needs of Chicano/Latino families in San Francisco, Instituto Familiar de la Raza and three other organizations established the Chicano/Latino Family Resource System.

The Family Support Coordinator, under the direction of the Casa Corazon Director, is responsible for the coordination, implementation, and management of a comprehensive, holistic Chicano/Latino Family Resource System to support children, youth and Latinos, Latino immigrant families, families with children ages 0-17 years. The Program Coordinator ensures staff and collaborative service partners work together to integrate care and facilitate the most appropriate delivery of services in a consistent and high-quality manner through a seamless service delivery system and a common set of standards of care. The Program Coordinator leads, with input from the Casa Corazon Director and service partners, the research and development of policies, protocols, agreements, and procedures necessary to support collaboration and coordination among staff and partners to enhance a holistic and cultural response to participant needs. Also, the Program Coordinator will assist the Casa Corazon Director in deepening our collective knowledge of promising and best practices so that we can drive high-impact family services work and achieve our outcomes. The collaborative pays specific attention to community-based, culturally affirming peace initiatives, restorative justice, healing-centered and trauma-informed frameworks.

Essential Job Duties include but are not limited to the following:  

Program Development & Management

  • In collaboration with the Casa Corazon Program Director, participate in the program planning and development of the Chicano/Latino Family Resource System Collaborative
  • Participates in all program and curriculum development collaborative efforts of the FRC Initiative with the support of the Program Director.
  • In collaboration with the Casa Corazon Program Director, create new and/or revise current systems, policies, and processes to facilitate service coordination, such as shared referral process, service tracking, data entry, communication, etc., to ensure children and families are moving through a continuum of family support services and community connections
  • Plans, coordinates and implements the parent leadership component of the Casa Corazon program and Chicano/Latino Family Resource System Collaborative; including but not limited to the Concilio de Compadres
  • Provides individual and group Family Resource Support Services and advocacy efforts as needed

Service Coordination & Capacity Building

  • Directly oversees service coordination among Chicano/Latino Family Resource System Collaborative, including IFR and subcontractor scope of works as well as both funded and leveraged service partners
  • Manage all incoming participant referrals, eligibility screening, enrollment, service assignment, and waitlist and maintain coordination tracking systems and processes.
  • Serve as liaison to service partners and work to identify gaps in services and develop solutions to reduce barriers to collaboration by providing technical support and troubleshooting as necessary
  • Coordinate the calendar of all Casa Corazon individual, group and community family support activities and services, including but not limited to staff assignment, space scheduling, vendor contracts, procurement of supplies, etc.
  • Align staff and collaborative partners around a common approach, processes, practices, quality standards, and tools for coordinated care, including protective factors and family support standards.
  • Lead and coordinate professional development, capacity building, and learning opportunities among Casa Corazon staff and collaborative partners
    Provides orientation to all new direct service staff and collaborative service providers in all Casa Corazon services, data collection, etc.

Partnership Building & Community Engagement

  • Build a diverse network of strategic service partnerships ready timely to support children, youth, and families
  • Explore new and expand current service partnerships that can address identified emerging participant needs and collaborative service gaps
  • Maintains strategic relationships with schools, child care centers, health clinics, and other organizations related to Family Support Services to coordinate collaborative services
  • Develop and implement a comprehensive outreach plan and recruitment efforts to reach our target population and engage them in services

Program Supervision, Evaluation & Reporting

  • Directly supervise and provide professional development to a team of Family Resource Specialists, Parent Peer, and Program Assistant
  • Support the Casa Corazon Program Director and service partners to develop and establish client and collaborative level outcome evaluation frameworks, methods, and implementation plans for Casa Corazon and the Chicano/Latino Family Resource System Collaborative
  • Assist in the data collection, tracking, and reporting of IFR and subcontractor partner data relating to client outcomes and outputs
  • Report and manage service data and produce monthly reports and presentations for various internal and external purposes
  • Other duties as assigned


  • Bilingual Spanish/English
  • Self-motivated, able to work independently and as part of a multidisciplinary team
  • Available to work evenings and weekends
  • Excellent written and verbal communication skills in both English and Spanish
  • Knowledge and sensitivity to issues of diversity in the Latino/Chicano community, including that of gender, race, language, sexual orientation and socio-economic status


  • BA degree in Human Development, Family Development, Social Welfare, Psychology, Sociology, Health Education or a related field and two years experience providing community health education services or a combination of 6 plus years of work experience and education.


  • Must pass and maintain annual Tuberculosis Test  
  • Must pass Department of Justice Fingerprint screening  
  • Complete annual recurrent online training  


The annual salary for this position is $66,560.00 up to $74,680.00 - Commensurate with experience and determined based on the final candidate's qualifications, education, and work experience.

All full-time positions at IFR are 35 hours per week and are eligible to participate in medical health benefit plans including dental, vision, 403(b) plan, earn vacation, sick leave, fourteen paid holidays, two paid days off (birthday and hire date) and ongoing learning opportunities.


The physical demands described here represent what an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.  

  • General ability to communicate effectively in person or via telephone in a manner that can be understood by those with whom the person is speaking too, including a diverse population  
  • General alertness to address emergency or potentially dangerous situations   
  • Requires physical ability to remain seated at a desk for long periods of time when needed 
  • Basic manual dexterity to operate work processing equipment with skill, speed, and accuracy  
  • Must be able to view computer for long periods of time  
  • Ability to use public and/or private modes of transportation; duties are office-based, but travel to various  offsite venues is required  
  • Activities that occur infrequently are: bending, squatting, crouching, kneeling, twisting, reaching straight, above  or below shoulders  
  • On occasion, must lift up to 10 LBS 


Interested applicants should send an email to j[email protected] with “Family Support Coordinator - Casa Corazon” in the subject line and include: 

  • A cover letter
  • A Resume
  • Individual-giving focused writing sample solely authored by the candidate, such as an appeal or acknowledgement letter

Please note that applications without a cover letter will not be considered.

Instituto Familiar de la Raza, Inc., is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission site. Revised: 01/09/24

² Please note that IFR reserves the right to change its benefits and contributions at any time at its sole discretion.

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