Director of Programs and Client Services

Position Description

The Director of Programs and Client Services reports to the Executive Director and serves as a member of the Senior Management Team (Concilio). The Director of Programs and Client Services oversees the strategic direction and leadership of programming agency-wide including program design, implementation, and integration to successfully fulfill IFR’s mission, strategic plans and priorities and lifting IFR’s wisdom, knowledge, and culturally rooted traditions and values.

The Director of Programs is responsible for ensuring the delivery of high-quality services grounded in IFR’s pilares, integrating community-driven best practices and utilizing IFR’s cultural lens to implement impactful programming, interventions, outcomes, activities, and deliverables based on community needs.

The Director of Programs and Client Services oversees Program Directors and works in close collaboration with the Integrated Behavioral Health Director.

Essential Job Duties are, but not limited to the following

Oversight to IFR Programs
  • Responsible for direct supervision of existing Program Directors to support the vision and mission of individual programs and assuring alignment with the overall agency mission. Provides coaching, supervision, management, development, and evaluation of leaders under their oversight.
  • In close partnership with the Executive Director, Concilio, and Leadership Circle, the Director of Program and Client Services, will lead the agency in the development and growth of impactful, responsive programs and services from conception.
  • Stays informed on current and emerging best practices, issues, policies, and community need impacting the Chicanx/Latinx/Indígenx community and works with ED and directors to assess IFR’s role in addressing them.
  • Works with Program Directors to enhance service delivery models, building on promising practices that are healing-centered, culturally integrated, strengths-based, and client-centered.
  • Works closely with Program Directors, Fiscal and CMCU departments to ensure proper and timely management of program funds, work plans/service deliverables, program reporting, program audits, contract negotiations, and program evaluation.
System-wide Organizational Responsibilities
  • Leads, guides, facilitates, and promotes IFR’s theory of change process and oversees the development and implementation of annual organizational programmatic goals.
  • Leads, facilitates and models cross-agency collaboration among programs, operation teams, and strategic initiatives to ensure IFR programs provide quality and equitable coordinated client-focused services across contracts, programs and services maximizing staff talents and skill sets.
  • Works with Program Directors to assess and implement useful agency metrics to track and evaluate organization’s programs, client impacts, contract deliverables and service outcomes.
  • Works with Executive Director, Concilio, Program Directors, and leadership team to develop relevant program policies, procedures, and processes.
  • Collaborates with the Operations Director and Program Directors/Managers to manage the space, equipment, and staffing needs of IFR’s programs, compliance, and other initiatives
  • Prepares, presents, and submits program reports, proposals and studies and other materials to inform, influence or respond to organizational, client needs, community needs or trends of gaps in resources.
Community Relations & Resource Development
  • In collaboration with the Executive Director, and Program Directors, builds and maintains relationships with staff, board, program participants, community partners and ensures IFR is strongly represented at key networks and coalitions
  • Leads the initiative for coordination of services with internally and external partners to provide the best client outcomes that exceeds contractual obligations while optimizing IFR’s resources and impact in the community
  • Works closely with the Executive Director, Development Director, and Program Directors to identify and articulate IFR’s fund development needs and collaborates in resource development activities from local, state, federal, and private funding sources
Other duties as assigned.

Required Experience

  • A combination of education and experience equivalent to a Masters’ degree in public health, public administration, social welfare, behavioral health, or related field, plus five years’ leadership experience developing and managing programs including program planning, design, contract negotiations, and quality control supporting the Latinx community

Required Knowledge, Skills, and Abilities

  • Alignment and passion to IFR mission, values, pilares & medicinas
  • Must be bilingual in Spanish with demonstrated cultural competency
  • Strong interpersonal skills, open and transparent communication, and capacity for self-reflection.
  • Experience leading population-focused community health programs.
  • Critical thinking and ability to recognize and act on broader organizational priorities
  • Ability to remain current on emerging trends and concerns in communities, opportunities for partnership, and new practices. Curiosity for learning and using innovative approaches to respond to community needs.
  • Identify and collaboratively implement strategies to support the sustainability and well-being of staff engaged in the difficult work of racial equity and systemic change; model healthy strategies to manage stress and engage in this work without burnout, with healthy limits necessary for self-sustainability and well-being.
  • Demonstrated leadership in developing impactful, high-quality programs and services
  • Knowledge and experience implementing data and evaluation systems, leading others to ensure solid data collection, analysis, and reporting
  • Anti-oppression knowledge and orientation, including reflective skills and self-awareness; able to contribute meaningfully to organizational initiatives

Preferred Experience

  • 2 years in providing leadership oversight for a community behavioral health services program. Experience managing and negotiating government contracts for community health programs and understanding of behavioral/mental health services.
  • Familiarity with the San Francisco Department of Public Health, HSA, DCYF, & Child Welfare system including behavioral health, population health, families and children services, and/or HIV/AIDS services
  • Bicultural
  • Experience with diverse Latino communities including Latino families, immigrant and Indígena communities, at-risk/in-risk youth, and/or LGBTQ+
  • Experience working with MediCal funded services, and DPH funded programs with both fee for service and cost reimbursement contracts and the management of requirements specific to all contracts (city/state/federal and unrestricted grants).

Other Requirements

  • Must pass and maintain annual Tuberculosis Test (TB)
  • Must be Vaccinated (COVID19)
  • Must pass Department of Justice Fingerprint screening


This is a full-time position with a hiring range of $120,000 - $130,000 based on experience with health benefits, dental coverage, EAP, life insurance and access to vision plans, paid vacation, sick leave, paid holidays, and ongoing opportunities for learning.

IFR is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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