Differential Response Data & Training Specialist - FRS (Casa Corazon)


Instituto Familiar de la Raza, Inc. is a multi-service community health and social service agency with an emphasis on serving the Chicano/Latino/Indígena community in San Francisco with a special focus on the diverse needs of the Mission District. Services include a wide range of mental health, HIV-related services, and social services, including health promotion, education, prevention, early intervention, case management, psychological and psychiatric interventions, and cultural/social and spiritual re-enforcement. The agency serves children, youth, adults, and families. It has a rich history of working collaboratively with other agencies to meet the needs of the Chicano/Latino/Indígena community and other cultural/racial communities in San Francisco.


The Chicano/Latino Family Resource System (FRS) is a collaborative project of four community agencies. The project’s purpose is to combine the efforts and staff of the collaborating agencies to develop prevention, early intervention, and intensive case management programs and services that reinforce family preservation with high-risk families residing in the Mission District and Chicano/Latino families throughout San Francisco. The Differential Response (DR) program within FRS works with fifteen partnered community agencies throughout San Francisco and with the Human Services Agency (HSA) to provide services to families referred to CPS and in need of additional support to prevent out-of-home placement and re-referrals.

Essential Job Duties include but are not limited to the following: 

  • Manages and tracks information from multiple sources, including data entry, queries regarding referrals, and providing aggregated data for reports
  • Manages and coordinates DR group training and initial training for new DR Liaisons.
  • Manages and coordinates reports for the collaborative, including monthly and quarterly progress reports
  • Supports DR Coordinator with triage, referrals, chart reviewing and consultation with DR Liaisons and HSA staff as needed and appropriate
  • Participates in RED Team (SF HSA Team Decision Entity) as needed and appropriate
  • Provides general administration support to a multi-disciplinary family support team
  • Performs other related duties as required


  • Extensive knowledge of Case Management/Family Advocacy Practices
  • Understanding of Community Health Education Principles, Family Support Standards and Child Abuse Protective Factors
  • Proficient in Microsoft Excel,  Access, Word, and PowerPoint and utilizing email communication and data systems
  • Excellent written and oral skills in English
  • Excellent organizational skills – Detail oriented
  • Demonstrated ability to manage multiple tasks
  • Knowledge and sensitivity to issues of diversity, including that of gender, race, language, sexual orientation and socioeconomic status
  • Proven ability to communicate effectively under high-stress situations; demonstrated diplomacy and sensitivity with clients under stress


  • Bilingual Spanish/English
  • Knowledge and experience with the San Francisco FRC initiative
  • Experience in a non-profit community agency


  • MA degree in Social Welfare, Psychology, Sociology, Public Health, Public Administration, or a related field and 2 years of experience providing case management or/and family advocacy services or a combination of 8 plus years work experience and education


  • Must pass and maintain annual Tuberculosis Test  
  • Must pass Department of Justice Fingerprint screening  
  • Complete annual recurrent online training  


The annual salary for this position is $67,000.00 up to $73,000.00 - Commensurate with experience and determined based on the final candidate's qualifications, education, and work experience. This is a full-time exempt position at 35 hours a week.

All full-time positions at IFR are 35 hours per week and are eligible to participate in medical health benefit plans including dental, vision, 403(b) plan, earn vacation, sick leave, fourteen paid holidays, two paid days off (birthday and hire date) and ongoing learning opportunities.


The physical demands described here represent what an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.  

  • General ability to communicate effectively in person or via telephone in a manner that can be understood by those with whom the person is speaking too, including a diverse population  
  • General alertness to address emergency or potentially dangerous situations   
  • Requires physical ability to remain seated at a desk for long periods of time when needed 
  • Basic manual dexterity to operate work processing equipment with skill, speed, and accuracy  
  • Must be able to view computer for long periods of time  
  • Ability to use public and/or private modes of transportation; duties are office-based, but travel to various  offsite venues is required  
  • Activities that occur infrequently are: bending, squatting, crouching, kneeling, twisting, reaching straight, above  or below shoulders  
  • On occasion, must lift up to 10 LBS 


Interested applicants should send an email to j[email protected] with “Differential Response Data & Training Specialist – Casa Corazon” in the subject line and include: 

  • A cover letter
  • A Resume

Please note that applications without a cover letter will not be considered.

Instituto Familiar de la Raza, Inc., is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission site. Revised: 01/09/24

² Please note that IFR reserves the right to change its benefits and contributions at any time at its sole discretion.

This website uses cookies. Click OK to accept.OK