AGENCY DESCRIPTION:  

Instituto Familiar de la Raza, Inc. is a multi-service community health and social service agency with an emphasis on serving the Chicano/Latino/Indígena community in San Francisco with a special focus on the diverse needs of the Mission District. Services include a wide range of mental health, HIV-related services, and social services, including health promotion, education, prevention, early intervention, case management, psychological and psychiatric interventions, and cultural/social and spiritual re-enforcement. The agency serves children, youth, adults, and families. It has a rich history of working collaboratively with other agencies to meet the needs of the Chicano/Latino/Indígena community and other cultural/racial communities in San Francisco.

JOB/PROGRAM DESCRIPTION:  

Under the supervision of the Differential Response Program Manager, the Data & Training Specialist provides coordination support to the Differential Response (DR) initiative within the Family Resource System (FRS). The position is responsible for coordinating data collection, supporting training activities, and assisting with implementation and quality assurance processes related to Differential Response services. The Specialist acts as a liaison among community partners, the Human Services Agency (HSA), and DR Liaisons to ensure accurate information flow and effective service coordination.

Essential Job Duties include but are not limited to the following:  

Program Coordination & Support

• Coordinate logistics for DR-related activities, including trainings, meetings, and case consultations
• Provide administrative and coordination support for citywide DR initiatives, including the scheduling of DR Liaison trainings and quarterly collaborative meetings
• Assist the Program Manager with triage and tracking of DR referrals, ensuring timely and accurate data entry

Data Management & Reporting

• Maintain and update DR databases (e.g., FFPSA Tracker, CMS Carbon Report) and ensure data integrity
• Compile monthly and quarterly data reports for funders and collaborative partners
• Conduct preliminary data analysis to identify trends and support Continuous Quality Improvement (CQI) efforts
• Oversee data collection, cleaning, and analysis processes using advanced Excel functions, Power Query, and reporting platforms to ensure data integrity, accuracy, and actionable insights for program evaluation, continuous quality improvement (CQI), and strategic decision-making

Training & Capacity Building

• Assist in developing training materials and orientation tools for new DR Liaisons
• Facilitate or co-facilitate selected portions of training or workshops under the guidance of the Program Manager
• Track participation in training sessions and maintain training records for compliance purposes

Client Services Support

• Participate in DR coordination meetings and RED Team sessions to support family service planning and cross-agency communication
• Provide case coordination assistance as needed to ensure continuity of care and timely service delivery

Quality Assurance & Compliance

• Support site visit scheduling and preparation for quality assurance monitoring
• Participate in data audits and ensure documentation meets program and contractual standards

REQUIRED SKILLS:

• Bachelor’s degree in Social Work, Psychology, Public Health, or a related field
• Two years of experience in family advocacy, case coordination, or program support within a community-based setting
• Proficiency in Microsoft Excel, Access, and data management systems
• Excellent organizational, analytical, and communication skills
• Knowledge of the Family Strengthening and Support Standards is preferred
• Bilingual English/Spanish preferred

PREFERRED SKILLS

• Bilingual Spanish/English
• Advanced Excel skills (including Power Query) and familiarity with Microsoft 365 tool
• Knowledge and experience with the San Francisco FRC initiative
• Experience in a non-profit community agency

EDUCATION, CERTIFICATION AND LICENSES

• Bachelor's degree in Social Work or related field
• Complete annual recurrent DPH online training

CONDITIONS OF CONTINUED EMPLOYMENT

• Must pass and maintain annual Tuberculosis Test
• Must pass the Department of Justice Fingerprint screening

COMPENSATION AND BENEFITS²  

Salary Range: This is a full-time nonexempt position with benefits, with an hourly salary range of: $31.58–$36.00, commensurate with work experience, qualifications, and education

All full-time positions are based on a minimum of thirty-five (35) hours per week.

This is a full-time non-exempt position at 35 hours a week. The position is eligible to participate in medical, dental, vision, and 403(b) plans, earn vacation, sick leave, paid holidays, two wellness days (birthday and hire date) and receive ongoing opportunities for learning.

PHYSICAL DEMANDS:  

The physical demands described here represent what an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.  

• Good general health, physical stamina and emotional stability are essential
• Ability to hear within normal range, and communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population
• Requires physical ability to sit at keyboard for long periods of time and manual dexterity to operate word processing equipment with skill, speed and accuracy
• Ability to move quickly to address emergency or potentially dangerous situations
• Ability to move about the building and the organization as needed
• Ability to use public and/or private modes of transportation, duties are office-based, but travel to various off-site venues is required
• Must be able to work outdoors in various types of weather conditions
• On occasion must lift up to 35 LBS.

TO APPLY:

Interested applicants should send an email with “Differential Response Data & Training Specialist – Casa Corazon” in the subject line to [email protected] and cc Program Director Mitzy Martinez [email protected] and include:

• A cover letter
• A resume

Please note: only complete applications will be considered – a resume without a cover letter will not be considered.

Instituto Familiar de la Raza, Inc. (IFR) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

For the complete nondiscrimination and affirmative action policy, please see the Civil Rights Department State of California's Discrimination, Harassment, and Affirmative Action in the Workplace policy.

² Please note that IFR reserves the right to change its benefits and contributions at any time at its sole discretion.