Differential Response Coordinator - Casa Corazon

AGENCY DESCRIPTION:

Instituto Familiar de la Raza, Inc. is a multi-service community health and social service agency with an emphasis on serving the Chicano/Latino/Indígena community in San Francisco with a special focus on the diverse needs of the Mission District. Services include a wide range of mental health, HIV-related services, and social services, including health promotion, education, prevention, early intervention, case management, psychological and psychiatric interventions, and cultural/social and spiritual re-enforcement. The agency serves children, youth, adults, and families. It has a rich history of working collaboratively with other agencies to meet the needs of the Chicano/Latino/Indígena community and other cultural/racial communities in San Francisco.

JOB/PROGRAM DESCRIPTION:

Under the supervision of the Differential Response Program Manager, the DR Program Coordinator provides coordination support to the Differential Response (DR) initiative within the Family Resource System (FRS). The position is responsible for data entry and basic reports, supporting training activities, and reinforcing procedures in implementation and quality assurance procedures related to Differential Response services. The Specialist communicates with partners as directed by the Program Manager to coordinate logistics for meetings and trainings.

Works under close supervision of the DR Program Manager. Performs duties according to established policies and procedures.

Essential Job Duties include but are not limited to the following:

Program Coordination & Support

Provide administrative and logistical support for DR program activities, including scheduling trainings and meetings
Schedule and organize DR Liaison trainings, RED Team meetings, and quarterly collaborative meetings
Provide administrative and logistical support for DR program activities, including scheduling trainings and meetings
Communicate with partners as directed by the supervisor
Coordinate logistics for meetings and trainings

Data & Reporting

Maintain, enter, and update DR databases and tracking systems (e.g., FFPSA Tracker, CMS/Carbon reports)
Generate routine reports using established templates
Support CQI activities by collecting and organizing data
Use basic Excel functions for data tracking
Follow established data entry and documentation procedures
Flag discrepancies to supervisor
Maintain organized electronic and paper files
Assist with referral triage, tracking, and coordination
Track referrals and route information to the appropriate staff
Support referral processes under supervision
Support cross-agency communication to promote timely and effective service delivery

Compliance & Program Improvement

Assist with gathering documentation for site visits
Provide administrative support for audit preparation
Flag issues to supervisor
Follow established documentation procedures
Assist with program evaluation activities and feedback collection
Prepare agendas, meeting materials, and documentation
Perform other duties as assigned to support program operations

REQUIRED SKILLS:

Extensive knowledge of Case Management/Family Advocacy Practices
Understanding of Community Health Education Principles, Family Support Standards and Child Abuse Protective Factors
Proficient in Microsoft Excel, Access, Word, and PowerPoint and utilizing email communication and data systems
Excellent written and oral skills in English
Excellent organizational skills – Detail oriented
Demonstrated ability to manage multiple tasks
Knowledge and sensitivity to issues of diversity, including those of gender, race, language, sexual orientation and socio-economic status
Proven ability to communicate effectively under high stress situations; demonstrated diplomacy and sensitivity with clients under stress

PREFERRED SKILLS

Bilingual Spanish/English
Knowledge and experience with the San Francisco FRC initiative
Experience in a non-profit community agency

EDUCATION, CERTIFICATION AND LICENSES

BA Degree in Psychology, Sociology, Public Health, Public Administration, or a related field and 2 years’ experience providing case management and/or family advocacy services, or a combination of 6 plus years work experience and education

CONDITIONS OF CONTINUED EMPLOYMENT

Must pass and maintain annual Tuberculosis Test
Must pass Department of Justice Fingerprint screening
Complete annual recurrent online training

COMPENSATION AND BENEFITS²

Salary Range: This is a full-time position with benefits, with an hourly salary range of $31.58 - $32.00. Commensurate with work experience, qualifications, and education.

All full-time positions are based on a minimum of thirty-five (35) hours per week. This is a full-time non-exempt position at 35 hours a week. The position is eligible to participate in medical, dental, vision, and 403(b) plans, earn vacation, sick leave, paid holidays, two wellness days (birthday and hire date) and receive ongoing opportunities for learning.

PHYSICAL DEMANDS:

The physical demands described here represent what an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Good general health, physical stamina and emotional stability are essential
Ability to hear within normal range, and communicate effectively in person or via telephone in a manner that can be understood by those with whom the person is speaking, including a diverse population
Requires physical ability to sit at key board and manual dexterity to operate word processing equipment with skill, speed and accuracy
Ability to move quickly to address emergency or potentially dangerous situations
Ability to use public and/or private modes of transportation, duties are office-based, but travel to various off-site venues is required
On occasion, must lift up to 35 LBS.

TO APPLY:

Interested applicants should send an email to [email protected] and include in the subject line CC – Differential Response Coordinator.

An up-to-date resume
A cover letter describing why you would be an excellent fit for this position and your interest in IFRSF

Please note: only complete applications will be considered – a resume without a cover letter will not be considered.

Instituto Familiar de la Raza, Inc. (IFR) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

For the complete nondiscrimination and affirmative action policy, please see the Civil Rights Department State of California's Discrimination, Harassment, and Affirmative Action in the Workplace policy.

² Please note that IFR reserves the right to change its benefits and contributions at any time at its sole discretion.