Case Manager II - La Cultura Cura Program

Sign-On Bonus Available¹


Instituto Familiar de la Raza, Inc. is a multi-service community health and social service agency with emphasis in serving the Chicano/Latino/Indígena community in San Francisco with a special focus on the diverse needs of the Mission District. Services include a wide range of mental health, HIV related services, and social services including health promotion, education, prevention, early intervention, case management, and psychological and psychiatric  interventions as well as cultural/social and spiritual re-enforcement. The agency serves children, youth, adults and  families. It has a rich history of working collaboratively with other agencies to meet the needs of the  Chicano/Latino/Indígena community and other cultural/racial communities in San Francisco.


The La Cultura Cura Program offers a range of services and opportunities to young people ages 12-24 and their families with a particular emphasis on youth that are; impacted by the community and interpersonal violence; need access to mental and emotional support; and/or have had contact with/or are at risk of entering or interfacing with legal and criminal justice systems. La Cultura Cura offers case management, mental health and group services in different community settings and youth participants have access to culturally oriented structured enrichment  programs. Please note this position does not provide supervision to others.  

This position requires someone who can demonstrate cultural competency in addressing the diversity of the community including: gender, race, language, sexual orientation and socioeconomic status. The ideal candidate  for this position is a highly motivated and community-driven bilingual (English/Spanish) professional, who has a passion for youth development work, has an understanding of community resources available in San Francisco and  the surrounding Bay Area, and has experience working in violence prevention, restorative practices and knowledge  of legal justice systems, as well as behavioral health systems.

Essential Job Duties are, but are not limited to the following:  

Individual Case Management:
  • Manage a caseload of a minimum of 10 youth at a time, and 15 - 20 youth per year as assigned
  • Provide intensive and restorative care management, access to cultural affirmation activities, and family engagement services to youth and young adult with an emphasis on serving newcomer immigrant youth and clients stepping down from higher levels of clinical behavioral care
  • Collaborate with Mental Health Specialist to complete Initial Assessment (CANS/ANSA) and Care Plans within 45 days of episode opening in order to identify needs, risks, strengths and interventions to support  youth engaged in LCC Mental Health Services
  • Schedule at least one weekly appointment with each individual participant to review care plan goals, implement interventions and complete linkages and referrals (In-person and remotely) 
  • Connect individual participants and their families to resources by linking them to access points available in San Francisco; (i.e educational & legal, basic needs, PPE, technology, housing support, health services, and peer socialization activities). 
  • Coordinate care with Comprehensive Child Crisis and hospitals staff to ensure appropriate level of  care for youth stepping down from higher levels of care
  • In support of participants in Juvenile and Adult Justice Systems, CM will attend court proceedings, Probation Officer, and Public Defender meetings and will coordinate efforts with the youth's carrying probation officer to ensure youth is supported in meeting legal obligations related to their release orders and to advance community service requirements  
  • Take the lead position in communication with each member of participant’s interdisciplinary team of service providers and caregivers by coordinating care with other providers, caregivers and by convening Child Family Team conferences to ensure service continuity and elimination of gaps
  • Conduct school, home and community visits, including telehealth services when appropriate and pursuant to IFR, CDC and SFDPH policies and procedures 
  • Co-Develops & Implements curriculum for two 10-week school based psycho-education/cultural affirmation groups focused on supporting youth to develop a better understanding of trauma, to support them in strengthening their understanding of healing practices, and to increase their life skills and social engagement/connection, utilizing multiple clinical and culturally relevant traditional & indigenous interventions 
  • Will support efforts to engage LCC participants in healthy peer socialization activities during Summer Programing. 
Documentation & Other Tasks 
  • Complete Intake, Psychosocial Assessment and Care Plan for each individual youth participant on case load, in order to determine service level need 
  • Maintains hard and electronic documentation including, medical health record, service track logs, and client records for system statistical data processes and meets standards of Quality Assurance and HIPAA
  • Complete billing sheets and monthly reports to the Program Manager/Director and to funding sources
  • Participate in collaborative meetings, intra-agency trainings and meetings, violence prevention activities, and other events as requested  
  • Support LCC team with Summer Programming efforts 
  • Participate in designated outreach activities  
  • Perform other duties as assigned


  • Bilingual English-Spanish  
  • At least 2 years of experience providing services to youth ages 12-24 experiencing mental health needs 
  • Knowledge of case management practices  
  • Demonstrated cultural competency in addressing the diversity of the Latino community including gender, race,language, sexual orientation, and socioeconomic status  
  • Good written and oral skills  
  • Ability to work a flexible schedule at multiple locations 
  • At times, this position requires at least one evening shift and extensive travel between different locations
  • Experience with collaborative work and care coordination 


  • BA Degree in Social Work or in a related field or any combination of experience and/or education equivalent 
  • Must pass and maintain annual Tuberculosis Test
  • Must pass Department of Justice Fingerprint screening  
  • Complete annual recurrent online training 


This is a full-time, non-exempt position with benefits; the hiring range $26.39 to $30.22 an hour per hour based on  skillset and experience. Rates of pay are based on a full-time equivalent of 35 hours per week.  

All positions at IFR working 17.50 hours per week or more can participate in health benefits, Employee Assistance Program, Flexible Spending Accounts, dental coverage, and access to vision plans, paid vacation,  sick leave, paid holidays, and ongoing opportunities for learning.


The physical demands described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions 

  • Working with children and youth involves extensive physical activity, mental alertness and enthusiasm 
  • Good general health, physical stamina and emotional stability are essential 
  • Ability to hear within normal range and communicate effectively in person or via telephone in a manner that can be understood by those with whom the person is speaking, including a diverse population
  • Requires physical ability to sit at the keyboard for long periods of time and manual dexterity to operate word  processing equipment with skill, speed and accuracy 
  • Ability to move quickly to address emergency or potentially dangerous situations 
  • Ability to move about the building and the organization as needed 
  • Ability to use public and/or private modes of transportation, duties are office-based, but travel to various offsite venues is required 
  • Must be able to work outdoors in various types of weather conditions  
  • On occasion, must lift up to 35 LBS 

Please submit your resume and a thoughtful cover letter explaining why you feel you would be a good fit and elaborate on your positional experience working in community-based organizations. Please title your email as Case Manager_LCC. Please note resumes without a cover letter will not be considered. 

Human Resources Department 

Instituto Familiar de la Raza, Inc. 

[email protected] 

cc Program Director Michelle Alvarez Campos

[email protected]

Instituto Familiar de la Raza is an equal-opportunity employer and does not discriminate on the basis of race, culture, age, disability, gender, or sexual orientation. People of color are encouraged to apply.

¹ For qualified applicants. Conditions apply. Subject to availability.
² Please note that IFR reserves the right to change its benefits and contributions at any time at its sole discretion.

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