Case Manager I or II CARC Engagement and Linkage (Afternoon Shift) - La Cultura Cura


Instituto Familiar de la Raza, Inc. is a multi-service community health and social service agency with an emphasis on serving the Chicano/Latino/Indígena community in San Francisco with a special focus on the diverse needs of the Mission District. Services include a wide range of mental health, HIV-related services, and social services, including health promotion, education, prevention, early intervention, case management, and psychological and psychiatric interventions, as well as cultural/social and spiritual re-enforcement. The agency serves children, youth, adults and families. It has a rich history of working collaboratively with other agencies to meet the needs of the  Chicano/Latino/Indígena community and other cultural/racial communities in San Francisco.


La Cultura Cure is looking for a highly motivated and community-driven bilingual (English/Spanish) professional to provide engagement, assessment of psycho-social needs, conduct follow-ups and monitor service goals for participants of this program. You are someone who has experience in violence prevention and knowledge of trauma-informed care, restorative practices, and juvenile court proceedings, with the ability to work collaboratively with various systems, probation officers and public defender staff.

Community Assessment and Resource Center provides community-based intervention to help prevent youth from becoming even more involved with the criminal justice system. CARC is a San Francisco community-based diversion program that provides advocacy and support through the legal process within the San Francisco juvenile justice system, short-term case management, referrals and warm handoff to long-term community-based services in San Francisco and implementation of long-term plans and accountability through Restorative Justice practices to reduce and prevent recidivism. CARC also provides service engagement and linkages for youths who live, work, attend school, and/or have oversight by San Francisco JPD and/or CARC.

This role will work with both CARC and Instituto Familiar de la Raza under the La Cultura Cura (LCC) program. LCC offers a range of services and opportunities to youths and their families with a particular emphasis on youths that have had contact with/or are at high risk of entering the juvenile justice system. Youths and families are provided with case management and mental health services in the community and have access to culturally oriented structured after-school arts and enrichment activities.   Please note this position does not provide supervision to others.

Essential Job Duties are, but are not limited to the following:  

  • Respond to referring agents and engage youth in services with a rapid response
  • Conduct assessments of clients to identify short/long-term issues.
  • Assessment of psycho-social needs, comprehensive care planning, follow-up and monitoring of service plan goals of participants
  • Provide clear documentation as to the needs and strengths of the client and family.
  • Conduct individual harm reduction interventions with youth as needed
  • Conduct school, home and community visits
  • Attend juvenile court proceedings, Probation Officer, and Public Defender meetings.
  • Document all encounters/contacts in the client records and maintains statistical data as requested daily data entry of confidential client information into various program databases.
  • Manage an active caseload of a minimum of 10 youths per year as determined by the program's needs
  • Complete monthly reports to Program Manager and to funding sources when needed
  • Participate in collaborative meetings, inter-agency training and meetings, violence prevention activities, and other events as requested
  • Participate in designated outreach and networking activities for resourcing and linkages in San Francisco, Alameda, and San Mateo Counties.
  • Lead or co-facilitation of group activities and psycho-social workshops
  • Attend and participate in supervision, team and agency meetings as required


  • Bilingual English-Spanish
  • At least two years of experience providing services to youth in and out of the juvenile justice system
  • Knowledge of best practices for youth engagement and case management practices
  • Demonstrated cultural competency in addressing the diversity of the Latino community including gender, race, language, gender identification, sexual orientation and socioeconomic status
  • Good written and oral skills
  • Ability to follow protocols and keep client sensitive information confidential, maintain ethical boundaries and professional conduct
  • Ability to work a flexible schedule at multiple locations:
  • Ability to work Tuesday through Saturday from 1:30 pm to 8:30 pm.
  • Travel between various locations and 25-mile radius of San Francisco
  • Experience with collaborative and care coordination work


  • Bi-Multi cultural competency
  • Experience in a non-profit community agency


  • BA Degree in Social Work, Criminal Justice, Psychology, Ethnic Studies, or other related field
  • A combination of relevant work and education and training in the areas of social welfare, youth development and/or community advocacy can be considered.
  • Must pass and maintain annual Tuberculosis Test
  • Must pass Department of Justice Fingerprint screening


This is a full-time position with benefits; the scale of pay is based on an hourly sum of $26.39 to $30.88 (based on skill set and experience).  Pay rates are based on a full-time equivalent of 35-hour per week.

All full-time positions at IFR can participate in health benefits, dental coverage, access to a vision plan, paid vacation, sick leave, paid holidays, and ongoing opportunities for learning.


The physical demands described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. 

  • Working with children and youth involves extensive physical activity, mental alertness and enthusiasm. 
  • Good general health, physical stamina and emotional stability are essential
  • Ability to hear within normal range and communicate effectively in person or via telephone in a manner that can be understood by those with whom the person is speaking, including a diverse population
  • Requires physical ability to sit at the keyboard for long periods of time and manual dexterity to operate word processing equipment with skill, speed and accuracy
  • Ability to move quickly to address emergency or potentially dangerous situations 
  • Ability to move about the building and the organization as needed 
  • Ability to use public and/or private modes of transportation; duties are office-based, but travel to various offsite venues is required
  • Must be able to work outdoors in various types of weather conditions 
  • On occasion, must lift up to 35 LBS 

Please submit your resume and a well-thought-out letter of interest telling us about your experience working with youth and the mission community.  In the subject line, please put CASE MANAGER_CARC. 

Please submit a cover letter and resume to:

Human Resources Department 

Instituto Familiar de la Raza, Inc. 

[email protected] 

cc Program Director Michelle Alvarez Campos

[email protected]

Applicants who do not submit a cover letter will not be considered.

Position available until filled

Instituto Familiar de la Raza is an equal-opportunity employer and does not discriminate based on race, culture, age, disability, gender, or sexual orientation. People of color are encouraged to apply.

² Please note that IFR reserves the right to change its benefits and contributions at any time at its sole discretion.

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