Case Manager I - La Cultura Cura

Agency Description

Instituto Familiar de la Raza, Inc. is a multi-service community health and social service agency with an emphasis on serving the Chicano/Latino/Indígena community in San Francisco with a special focus on the diverse needs of the Mission District.  Services include a wide range of mental health, HIV-related services, and social services, including health promotion, education, prevention, early intervention, case management, psychological and psychiatric interventions, as well as cultural/social and spiritual re-enforcement.  The agency serves children, youth, adults, and families. It has a rich history of working collaboratively with other agencies to meet the needs of the Chicano/Latino/Indígena community and other cultural/racial communities in San Francisco.

Job/ Program Description

The La Cultura Cura Program offers a range of services and opportunities to young people ages 12-24 and their families, with a particular emphasis on youth that is impacted by the community and interpersonal violence; need access to mental and emotional support; and/or have had contact with/or are at high risk of entering or interfacing with legal and criminal justice systems. La Cultura Cura offers case management, mental health, and group services in different community settings, and youth participants have access to culturally oriented structured enrichment programs. Please note this position does not provide supervision to others.  

The LCC Case manager will be responsible for completing comprehensive psychosocial assessments of the young person’s strengths and needs and will develop and implement an individualized care plan to address the unique goals of each participant. The LCC Case Manager will engage in a supportive relationship with the young person and will be responsible for coordinating services with the young person’s caregiver, support system, and multiple systems of care.  They will also develop opportunities for youth to practice skill-building individually and in group participation and will work with youth to support them in accessing culturally relevant group interventions, school and skill-building opportunities, and social/emotional building opportunities.

This position requires someone who can demonstrate cultural competency in addressing the diversity of the community, including gender, race, language, sexual orientation, and socio-economic status.  The ideal candidate for this position is a highly motivated and community-driven bilingual (English/Spanish) professional, who has a passion for youth development work, has an understanding of community resources available in San Francisco and the surrounding Bay Area, and has experience working in violence prevention and knowledge of juvenile and adult court proceedings, working with probation officers and public defenders.

Essential Job Duties are, but are not limited to the following:

Individual Case Management
  • Manage a caseload of a minimum of 10 youths at a time, and 15 - 20 youths per year as assigned by the care management team  
  • Provide intensive and restorative care management, access to cultural affirmation activities, and family engagement services to youth and young adults 
  • Develop assessments of social needs, comprehensive plans of care, follow-up, and monitoring of service plans of program participants
  • Schedule at least one weekly  appointment with each individual participant to review care plan goals, implement interventions, and complete linkages and referrals (In-person and remotely) 
  • Connect individual participants to resources by referring and linking them and their families to resources available in San Francisco; (including educational & legal resources, food, hygiene products, personal protective equipment, clothing, technology, rental support, internet access, self-care packages, access to health services, peer socialization activities, etc.)
  • In support of participants in Juvenile and Adult Justice Systems, CM will attend court proceedings, Probation Officer, and Public Defender meetings and will coordinate efforts with the youth's carrying probation officer to ensure the youth is supported in meeting legal obligations related to their release orders and to advance community service requirements 
  • Take the lead position in communication with each member of the participant’s interdisciplinary team of service providers and caregivers by coordinating care with other providers, and caregivers and by convening case conferences to ensure service continuity and elimination of gaps
  • Conduct school, home, and community visits; Some sessions will be held through telehealth services depending on IFR, CDC, and SFDPH policies and procedures
Cultural Affirmation Workshops/Groups
  • Research opportunities for youth participants to be exposed to culturally affirming activities such as therapeutic drumming, sweat lodge, trauma recovery, healing therapy services, college & career exposure, and pro-socialization groups of choice
  • Co-facilitate at least four cultural affirmation activities a year for 6-8 youths enrolled in DCYF programming
Documentation & Other Tasks
  • Complete Intake, Psychosocial Assessment, and Care Plan for each individual youth participant on caseload, in order to determine the service level need
  • Maintains compliance with documentation efforts in Charts, and CMS, documents all encounters/contacts in the client records, and maintains statistical data as requested  
  • Complete monthly reports to Program Manager and funding sources when needed 
  • Participate in collaborative meetings, inter-agency training and meetings, violence prevention activities, and other events as requested 
  • Support the LCC team with Summer Programming efforts
  • Participate in designated outreach activities  
  • Perform other duties as assigned

Required Skills

  • Bilingual English-Spanish 
  • At least two years of experience providing services to youth in and out of the juvenile justice system
  • Knowledge of case management practices  
  • Demonstrated cultural competency in addressing the diversity of the Latino community, including gender, race, language, sexual orientation, and socioeconomic status 
  • Good written and oral skills 
  • Ability to work a flexible schedule at multiple locations
  • At times, this position requires at least one evening shift and extensive travel between different locations
  • Experience with collaborative work

Education, Certifications, and Licenses

  • BA Degree in Social Work or a related field or any combination of experience and/or education equivalent
  • Must pass and maintain annual Tuberculosis Test 
  • Must pass Department of Justice Fingerprint screening 
  • Complete annual recurrent online training


This is a full-time, non-exempt position with benefits; the hiring range is $24.55 - $29.04 an hour per hour, depending on skillset and experience. Rates of pay are based on a full-time equivalent of 35 hours per week.  

All positions at IFR working 17.50 hours per week or more can participate in health benefits, Employee Assistance Program, Flexible Spending Accounts, dental coverage, access to vision plans, paid vacation, sick leave, paid holidays, and ongoing opportunities for learning.

Physical Demands

The physical demands described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

  • Working with children and youth involves extensive physical activity, mental alertness, and enthusiasm. 
  • Good general health, physical stamina, and emotional stability are essential.
  • Ability to hear within normal range, and communicate effectively in person or via telephone in a manner that can be understood by those with whom the person is speaking, including a diverse population
  • Requires physical ability to sit at the keyboard for long periods of time and manual dexterity to operate word processing equipment with skill, speed, and accuracy
  • Ability to move quickly to address emergency or potentially dangerous situations
  • Ability to move about the building and the organization as needed
  • Ability to use public and/or private modes of transportation, duties are office based, but travel to various offsite venues is required
  • Must be able to work outdoors in various types of weather conditions 
  • On occasion, must lift up to 35 LBS

To Apply

Please submit your resume and a thoughtful cover letter, explaining why you feel you would be a good fit, and elaborate on your positional experience working in community-based organizations. Please title your email as Case Manager_LCC. Please note resumes without a cover letter will not be considered.

Human Resources Department

Instituto Familiar de la Raza, Inc.

[email protected]

cc Program Director Michelle Alvarez Campos

[email protected] 

IFR is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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