Case Manager I - Indigena Health & Wellness

The Indígena Health & Wellness Collaborative (IHWC) promotes holistic health and wellness services, including support of spiritual and cultural traditions, Promotoras (peer health education), case management and mental health services. A principal goal of this program is to increase cultural and linguistic competency within public health settings to the growing Mexican and Central American indigenous communities.

The Case Manager should have knowledge and demonstrate culture competency in addressing the diversity of the Indígena community including: gender, race, language, sexual orientation and socio-economic status. The qualified applicant will provide leadership and advocacy to improve access to public health service for the Indigenous community all over San Francisco.

Essential Job Duties are, but not limited to the following:
  • Assess and provide targeted early intervention and risk reduction case management to members of Indigenous communities in San Francisco
  • Incorporate health education and risk reduction elements in the delivery of services
  • Assist clients in creating care plans/setting goals, and implementing strategies to meet their goals
  • Seek wrap-around resources in the community for client and family success
  • Follow-up with client referrals for services, including mental health, substance abuse counseling, educational, and social activities
  • Assists with the development and evaluation appropriate client interventions
  • Maintains appropriate documentation and files
  • Complete monthly reports to Program manager, Agency Team Director, Team Coordinator, Juvenile Probation Department and contractors
  • Coordinate services with staff and community agencies to assure that a continuum of services is provided to clients
  • Participate in multidisciplinary team meetings, staff meetings, clinical supervision, in-service trainings, contractors meetings and other events as requested
  • Provide support to clients during talleres, and other programming in order to support the program
  • Perform other duties as assigned
  • Participate in agency meetings and IFR’s sponsored cultural events
Required Education and Skills
  • Bachelor’s Degree in social services, public health or related field or a combination of education and case management experience equivalent to a four year degree
  • Must be bilingual in English/Spanish
  • Demonstrated experience facilitating community groups/meetings
  • Ability to think analytically and creatively in order to solve problems
  • Maintain confidential information
  • Knowledge of and sensitivity to issues of diversity in the indigenous community, especially around sexual orientation
  • Strong commitment to building collaborative relationships and community solutions
  • Demonstrated ability to engage youth and families in wellness activities (i.e. social gatherings)
  • Good written and oral skills
  • Ability to use Microsoft Office Suite
  • Ability to work evening hours, weekend coverage, or fieldwork maybe scheduled
Preferred Skills and Qualifications
  • Bicultural competence
  • Trilingual: English/Spanish/ Mayan Dialect or any other indigenous language and cultural experience
  • Experience with public mental health
  • At least three years community health education and outreach experience with an emphasis working with indigenous and immigrant communities
  • Knowledge of community resources and culturally appropriate supportive services
  • Sensitive to the diversity of Mission and Latino/Chicano community, including but not limited to issues of youth violence, gender-specific services, language and culture
Conditions of Continued Employment
  • Must pass and maintain annual tuberculosis test
  • Must pass Department of Justice Fingerprint screening

This is a full-time non-exempt position with benefits. The hiring range for this position is $20.88 - $22.53 per hour depending on qualifications and experience.

All full-time positions at IFR are 35 hours per week and are eligible to participate in medical health benefit plans including dental, vision, sick leave, thirteen paid holidays and on-going opportunities for learning.

To Apply

Please submit your resume and thoughtful cover letter, detailing your experience with the San Francisco Indigenous community and other relevant information, electronically in Word or PDF format to: [email protected] Please note that both a resume and cover letter are required for consideration.

Instituto Familiar de la Raza, is an equal opportunity employer, and does not discriminate on the basis of race, culture, age, disability, gender, or sexual orientation. People of color are encouraged to apply.

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