Care Manager - La Cultura Cura/Roadmap to Peace Initiative

Agency Description

Instituto Familiar de la Raza (IFR) has 48+ years of experience serving San Francisco as a multi-service community health and social service agency with an emphasis on serving the Chicane/Latine/Indigena communities in San Francisco, with a special focus, but not limited to, the Mission District. We support the community's mental health and wellness by providing a wide range of services, including outpatient mental health, clinical, psychological, and psychiatric intervention, and psychosocial and peer groups. IFR also supports our clients' basic needs and by providing a range of social services such as health promotion, HIV and STI education & prevention, early intervention, case management, and cultural/social and spiritual reinforcement. IFR’s health and wellness services use culturally responsive, trauma-informed, healing and family-centered approaches serving children, youth, adults, and families. IFR has a rich history of working collaboratively with other agencies to meet the needs of the diverse Chicane/Latine/Indigena communities, and other cultural/racial communities in San Francisco.

Job/Program Description

Instituto Familiar de la Raza, Inc. (IFR) is the lead agency for the Roadmap to Peace (RTP) initiative, a community-driven initiative to advance economic, health and safety outcomes for CLI-identified youth ages 13-24 citywide. RTP's vision is for community-informed solutions that are restorative, focused on trauma and healing, and offer timely, culturally responsive, and coordinated holistic services for those most impacted by violence. The RTP initiative is a collaboration of five community-based service providers and has three interrelated strategies: Healing through a culturally responsive service network, community building activities, and policy reform. We support every youth/young adult to get back on their path to healing and wholeness through a wrap-around care model while supporting a sense of belonging with community activities and events. The RTP Vision is that SanFrancisco’s Latinx youth most vulnerable to violence, heal, transform and thrive. This position works closely with IFR’s La Cultura Cura Program.

For decades, IFR has been part of a long-term violence prevention/peace building effort in the Mission District. RTP was born as a community-driven vision to address youth and young adults holistically. RTP leverages IFR's mental and behavioral health services and provides CLI youth care management and mental health services.
Specifically, services provided include individual/family/group and community interventions; mental health consultation to violence prevention staff in other agencies; parent/caregiver engagement and psycho-educational interventions to build protective factors and reduce risk factors related to untreated trauma among youth and family; community-level interventions including traditional (ancestral) approaches. Some examples include Drumming for Peace, Healing Circles, and cultural affirmation workshops.

The Care Manager is part of IFR’s La Cultura Cura Program AND works within the Roadmap to Peace Initiative. The care manager works with other RTP initiative care managers, service providers and core staff. The position offers a range of services and opportunities to youth/young adults and their families with a particular emphasis on individuals that have had contact with/or are at high risk of entering the juvenile justice system and/or impacted by violence. Youth and families are provided with case management and mental health services in the community.

IFR is seeking someone with experience delivering care management services to youth and their families utilizing restorative practices and trauma-informed interventions. The ideal applicant will work with native born and immigrant CLI youth that are out-of-school and/or system-touched and in risk for negative street activity. The care manager will be part of a holistic network of services to advance the economic, health and safety outcomes for CLI youth/young adults served.

This position requires being co-located (RTP and La Cultura Cura offices) and is supervised by La Cultura Cura administrative staff. A successful candidate must be bilingual in both English and Spanish. They will embrace a youth development approach and act in accordance with IFR philosophy, values and best practices.

Essential Job Duties are but are not limited to the following

Assessment, Care Planning & Care Management

Conducts screening and comprehensive assessments of youth participating in Roadmap to Peace to identify challenges, strengths, needs, and readiness for RTP services.
Develops and implements Individual Service Care Plans in partnership with youth and their families/caretakers.
Coordinates care management activities to support identified goals and service needs.
Provides care coordination, including Child and Family Team Meetings and/or Public Defender meetings as needed.
Participates in care management team meetings to ensure coordinated service planning and a holistic approach to youth and family needs.
Facilitates connections to other RTP services and/or community resources to address participant needs.
Documents all encounters and contacts in participant records and maintains required statistical data.

Behavioral Health & Clinical Collaboration

Works in conjunction with the Mental Health Clinician to address participants’ behavioral health needs.
Actively participates in twice-monthly clinical consultation with the Mental Health Clinician to:
- Discuss client capacity, caseload dynamics, and complex cases.
- Navigate complex ethical and clinical decisions.
- Assess client progress toward goals and readiness for services.
- Strengthen effective and healthy intervention practices.
Collaborate with the broader care team to support participants' behavioral health, wellness, and service needs.

Juvenile Justice, Court Advocacy & Multidisciplinary Collaboration

Participates in juvenile justice and adult collaborative courts as part of a multidisciplinary team.
Supports and advocates for youth/TAY during juvenile and adult court proceedings.
Participates in Public Defender meetings and other justice-system-related care coordination activities as needed.
Collaborates with justice-system partners, service providers, families, and other stakeholders to promote positive outcomes for participants.

Community Engagement, Outreach & Resource Connection

Conducts designated outreach activities, including school, home, and community visits.
Builds partnerships and collaborative relationships that contribute to positive economic, health, and safety outcomes for youth.
Facilitates connections to community-based resources and services.
Supports RTP participant community activities, including day, evening, and weekend trips when appropriate.
Participates in violence prevention activities, community events, and other outreach activities as requested.

Youth Development, Cultural Affirmation & Engagement

Develops and implements an eight-week cultural affirmation group for RTP participants annually.
Engages youth and families in culturally responsive, strengths-based service planning and interventions.
Supports participant engagement in RTP activities and services that promote personal development, community connection, and positive outcomes.
Participates in RTP Academy sessions, annual town halls, and community-hosted activities and events.

Documentation, Data & Program Participation

Completes monthly reports regarding client participation and service engagement.
Maintains accurate and timely participant records and required program documentation.
Maintains statistical and programmatic data as requested, including participation in data-entry support spaces such as Data Cafés.
Participates in collaborative meetings, inter-agency trainings, and other programmatic meetings and events.
Participates in mandatory monthly Service Network meetings, RTP Academy sessions, annual town halls, and community-hosted activities/events.

REQUIRED SKILLS:

Bilingual English-Spanish
Minimum three years of experience providing services to youth interfacing with justice systems and/or social services
Experience working with the Probation system, the Public Defender Office, and the "re-entry" population
Experience with restorative justice and trauma-informed practices
Able to manage an active caseload as assigned
Must be able to respond to issues of diversity in the Latinx/Chicanx/Indigena community
Experience working in partnership with other community service agencies and/or organizations
Good written and oral presentation
Communication skills – able to interact easily with Youth/TAY as well as with adults
Ability to focus, manage time wisely, work independently and complete tasks on time
Must be a Community-minded individual
Knowledgeable of San Francisco
Knowledgeable of youth at risk/in-risk experience
Committed to a healthy lifestyle
Skills utilizing Microsoft Word and Google Workspace platforms

PREFERRED SKILLS:

Experience developing and implementing individualized Restorative Justice Interventions
Bicultural
Conflict resolution training and/or skills
Knowledge of traditional practices

EDUCATION, CERTIFICATION, AND LICENSES

Bachelor’s Degree in Social Sciences and/or equivalent work experience (In areas of social welfare, youth development and/or community advocacy)

CONDITIONS OF CONTINUED EMPLOYMENT

Must pass Department of Justice Fingerprint screening
Annual (TB) tuberculosis testing

COMPENSATION AND BENEFITS²

Salary Range: This is a full-time position with benefits; with a Salary Range for Non-Exempt: $27.08 to $30.50.
Commensurate with work experience, qualifications, and education.

All full-time positions are based on a minimum of (35) thirty-five hours per week.

This is a full-time exempt position at 35 hours a week. The position is eligible to participate in medical, dental, vision, and 403(b) plans, earn vacation, sick leave, paid holidays, two wellness days (birthday and hire date) and receive ongoing opportunities for learning.

PHYSICAL DEMANDS:

The physical demands described here represent what an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Working with children and youth involves extensive physical activity, mental alertness and enthusiasm.
Good general health, physical stamina and emotional stability are essential
Ability to hear within normal range and communicate effectively in person or via telephone in a manner that can be understood by those with whom the person is speaking, including a diverse population
Requires physical ability to sit at the keyboard for long periods of time and manual dexterity to operate word processing equipment with skill, speed and accuracy
Ability to move quickly to address emergency or potentially dangerous situations
Ability to move about the building and the organization as needed
Ability to use public and/or private modes of transportation; duties are office-based, but travel to various offsite venues is required
Must be able to work outdoors in various types of weather conditions
On occasion, must lift up to 35 LBS

TO APPLY:

Interested applicants should send an email to [email protected] and include in the subject line “LCC – RTP Care Manager"

A cover letter describing why you would be an excellent fit for this position and your interest in IFRSF – Enhanced Care Management Team
An up-to-date resume
Please provide two references

Please note: only complete applications will be considered − a resume without a cover letter will not be considered

Instituto Familiar de la Raza, Inc. (IFR) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

For the complete nondiscrimination and affirmative action policy, please see the Civil Rights Department State of California's Discrimination, Harassment, and Affirmative Action in the Workplace policy.

² Please note that IFR reserves the right to change its benefits and contributions at any time at its sole discretion.