Care Manager II - La Cultura Cura/Roadmap to Peace Initiative


Instituto Familiar de la Raza, Inc. is a multi-service community health and social service agency with an emphasis on serving the Chicano/Latino/Indígena (CLI) community in San Francisco with a special focus on the diverse needs of the Mission District. Services include a wide range of mental health, HIV-related services, and social services, including health promotion, education, prevention, early intervention, case management, and psychological and psychiatric interventions, as well as cultural/social and spiritual re-enforcement. The agency serves children, youth, adults and families. It has a rich history of working collaboratively with other agencies to meet the needs of the Chicano/Latino/Indígena (CLI) community and other cultural/racial communities in San Francisco.


Instituto Familiar de la Raza, Inc. (IFR) is the lead agency for the Roadmap to Peace (RTP) initiative, a community-driven initiative to advance economic, health and safety outcomes for CLI-identified youth ages 13-24 citywide. Participants are violence-impacted and/or in crisis. The RTP initiative is a collaboration of seven community-based service providers and has three interrelated strategies: Healing through a culturally responsive service network, community-building activities, and policy reform. We support every youth/young adult to get back on their path to healing and wholeness through a wrap-around care model while supporting a sense of belonging with community activities and events. The RTP Vision is that San Francisco’s Latinx youth, most vulnerable to violence, heal, transform and thrive. This position works closely with IFR’s La Cultura Cura Program.

For decades, IFR has been part of a long-term violence prevention/peace-building effort in the Mission District. RTP was born as a community-driven vision to address youth and young adults holistically. RTP leverages IFRs mental and behavioral health services and provides CLI youth care management and mental health services. Specifically, services provided include individual/family/group and community interventions; mental health consultation to violence prevention staff in other agencies; parent engagement and psycho-educational interventions to build protective factors and reduce risk factors related to untreated trauma among youth and family; community-level interventions including traditional (ancestral) approaches. Some examples include Drumming for Peace, Healing Circles, Community building and ancestral.


The Care Manager is part of IFR’s La Cultura Cura Program AND works within the Roadmap to Peace Initiative. The care manager works with other RTP initiative care managers, service providers and core staff. The position offers a range of services and opportunities to youth/young adults and their families, with a particular emphasis on individuals who have had contact with/or are at high risk of entering the juvenile justice system and/or being impacted by violence. Youth and families are provided with case management and mental health services in the community.

IFR is seeking someone with experience delivering care management services to youth and their families utilizing restorative practices and trauma-informed interventions. The ideal applicant will work with native-born and immigrant CLI youth who are out-of-school and/or system-touched and at risk for negative street activity. The care manager will be part of a holistic network of services to advance the economic, health and safety outcomes for CLI youth/young adults served. 

This position requires being co-located (RTP and La Cultura Cura offices) and is supervised by La Cultura Cura administrative staff. A successful candidate must be bilingual in both English and Spanish. They will embrace a youth development approach and act in accordance with IFR philosophy, values and best practices.


Responsibilities include, but are not limited to, the following:

  • Conducts screening and comprehensive assessments of youth participating in Roadmap to Peace to determine challenges, strengths and readiness for RTP services
  • Develops and implements Individual Service Plans in partnership with youth and family/caretaker
  • Coordinates care management activities to meet identified goals
  • Works in conjunction with mental health specialists to address behavioral health needs
  • Participate in adult collaborative courts, which includes working with a multidisciplinary team
  • Facilitates connection to other RTP services and/or other community resources as appropriate to address participant needs
  • Builds partnerships and collaboration leading to economic, health and safety outcomes for youth
  • Advocates for youth/TAY at juvenile & adult court proceedings
  • Provide care coordination, which may include Public Defender meetings as needed
  • Supports RTP participant community activities, including day, evening and weekend trips when appropriate
  • Participate in care management team meetings to ensure coordinated service planning and holistic approach to youth and family needs
  • Participate in designated outreach activities in addition to conducting school, home and community visits
  • Complete monthly reports on clients’ participation
  • Documents all encounters/contacts in the participant records and maintains statistical data as requested, including attending data entry support spaces such as data cafes
  • Participate in collaborative meetings, inter-agency training and meetings, violence prevention activities, and other events as requested
  • Mandatory participation in the monthly service network meetings, RTP academy sessions and annual townhall and community-hosted activities and/or events


  • Bilingual English-Spanish
  • Minimum three years of experience providing services to youth in and out of the juvenile justice and/or social services
  • Experience working with Adult Probation, the DA's office, and the "re-entry" population
  • Experience in restorative justice practices and trauma-informed practices
  • Ability to obtain Jail Clearance through the SF Sheffifs Department
  • Able to manage an active care load as assigned
  • Must be able to respond to issues of diversity in the Latinx/Chicanx/Indigena community
  • Experience working in partnership with other community service agencies and/or organizations
  • Good written and oral presentation
  • Communication skills: able to interact easily with Youth/TAY as well as with adults
  • Ability to focus, manage time wisely, work independently and complete tasks on time
  • Must be a Community-minded individual
  • Knowledgeable of San Francisco
  • Knowledgeable of youth at risk/in-risk experience
  • Committed to a healthy lifestyle


  • Experience developing and implementing individualized Restorative Justice Interventions
  • Bicultural
  • Conflict resolution training and/or skills
  • Knowledge of traditional practices


  • Bachelor’s Degree in Social Sciences and/or equivalent work experience (In areas of social welfare, youth development and/or community advocacy)
  • Must pass Department of Justice Fingerprint screening
  • Annual (TB) tuberculosis testing
  • Ability to obtain Civilian Clearance to go in custody through the Sheriff’s Office


Hiring range is $26.39 - $30.88 per hour, depending on qualifications and experience. This is a full-time position with benefits.

All full-time positions at IFR are entitled to health benefits, dental coverage, an Employee Assistance Program, Life Insurance, access to a vision plan, paid vacation, sick leave, paid holidays, and ongoing opportunities for learning.


The physical demands described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. 

  • Working with children and youth involves extensive physical activity, mental alertness and enthusiasm. 
  • Good general health, physical stamina and emotional stability are essential
  • Ability to hear within normal range and communicate effectively in person or via telephone in a manner that can be understood by those with whom the person is speaking, including a diverse population
  • Requires physical ability to sit at the keyboard for long periods of time and manual dexterity to operate word processing equipment with skill, speed and accuracy
  • Ability to move quickly to address emergency or potentially dangerous situations 
  • Ability to move about the building and the organization as needed 
  • Ability to use public and/or private modes of transportation; duties are office-based, but travel to various offsite venues is required
  • Must be able to work outdoors in various types of weather conditions 
  • On occasion, must lift up to 35 LBS 


You must submit a resume, cover letter, and two references (one professional and one community reference) to [email protected].

Applicants who do not submit a cover letter will not be considered.

Position available until filled

Instituto Familiar de la Raza is an equal-opportunity employer and does not discriminate on the basis of race, culture, age, disability, gender, or sexual orientation. People of color are encouraged to apply.

² Please note that IFR reserves the right to change its benefits and contributions at any time at its sole discretion.

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