Case Manager II - La Clinica

La Clinica Program 

Hiring Range is $26.39-$30.88 per hour

Agency Description

Instituto Familiar de la Raza, Inc. is a multi-service community health and social service agency with an emphasis in serving  the Chicano/Latino/Indigena community in San Francisco with a particular focus on the diverse needs of the Mission  District. Services include a wide range of mental health, HIV related services, and social services including health  promotion, education, prevention, early intervention, case management, clinical, psychological and psychiatric  interventions as well as cultural/social and spiritual re-enforcement. The agency serves children, youth, adults, and  families; it has a rich history of working collaboratively with other agencies to meet the needs of the diverse  Chicano/Latino communities, and other cultural/racial communities in San Francisco. 

Job/ Program Description

La Clínica is seeking a bilingual (in English/Spanish) Case Manager, who is enthusiastic, resourceful and has experience  working with the Chicano/Latino/Indigena community. This position will provide targeted case management services such  as Mental Health Screening (this includes, but is not limited to, assessing needed medical, educational, social,  prevocational, vocational, rehab, and other community services). The Case Manager will work to support individuals and  families on an interdisciplinary team. 

La Clínica is a comprehensive outpatient mental health clinic, addressing the social, emotional, and spiritual needs of the  Chicano/Latino/Indigena community utilizing traditional, contemporary, and complementary approaches to community  mental health. Services focus on a range of behavioral health issues, including severe and persistent mental illness,  trauma-related conditions, family issues, intergenerational conflicts, adjustment problems related to immigration, and  among others.  

Essential Job Duties are, but not limited to the following

  • Provide health promotion, prevention, and education services  
  • Participate in designated outreach activities to community members 
  • Identify organizations and providers to provide referrals based on clients’ needs 
  • Maintain required documentation for case management activities 
  • Conduct comprehensive review of client’s health and psychosocial needs, make action plans with clients and  conduct ongoing follow-up 
  • Provide intake for health, social services, workforce opportunities, and eligibility for benefits 
  • Meet with clients individually or as a group to establish care plans and interventions to support their social well being 
  • Provide Case Manager services to adult clients receiving Psychiatric/Medication support. 
  • Work with assigned Mental Health Clinician to coordinate the delivery of social service support for clients 
  • Document all encounters/contacts in the client records and maintains statistical data as requested 
  • Manage a caseload as assigned by the Program Director or assigned supervisor  
  • Complete monthly reports to Program Director and to funding sources when needed 
  • Participate in collaborative meetings, inter-agency trainings and meetings, and other events as requested
  • Perform other duties as assigned

Required Skills: 

  • Bilingual English-Spanish  
  • Knowledge of case management practices  
  • Previous experience providing services to people experiencing mental health issues 
  • Demonstrated cultural competency in addressing the diversity of the Latino community including: gender, race,  language, sexual orientation and socio-economic status 
  • Excellent written and oral skills  
  • Experience with collaborative work 

Preferred Skills 

  • Bicultural competence 
  • Experience in a non-profit community agency 

Education and Experience

Combination of experience equivalent with a Bachelor's Degree plus one year experience human services activity  

Conditions of Continued Employment

  • Must pass and maintain annual Tuberculosis Test 
  • Must pass Department of Justice Fingerprint screening 


This is a full-time, non-exempt position with benefits; the hiring range is $26.39 to $30.88 per hour (based on skill set and  experience).  

All full time positions at IFR are 35 hours per week and are eligible to participate in medical health benefit plans including  dental, vision, sick leave, thirteen paid holidays and on-going opportunities for learning. 

How to Apply

Please submit your resume and thoughtful cover letter to: 

j[email protected]  

Human Resources Department  

Please note resume without a cover letter will not be considered. 

IFR is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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