Case Manager (Bilingual in English/Spanish) - Si a la Vida/Promesa


Instituto Familiar de la Raza, Inc. is a multi-service community health and social service agency with an emphasis on serving the Chicano/Latino/Indígena community in San Francisco with a special focus on the diverse needs of the Mission District. Services include a wide range of mental health, HIV-related services, and social services, including health promotion, education, prevention, early intervention, case management, psychological and psychiatric interventions, and cultural/social and spiritual re-enforcement. The agency serves children, youth, adults, and families. It has a rich history of working collaboratively with other agencies to meet the needs of the Chicano/Latino/Indígena community and other cultural/racial communities in San Francisco.


Promesa LGBTQ+ Youth Services is a program of IFR’s Si a la Vida programs and services supporting the LGBTQ+ Latinx community and those with/at risk for HIV. Promesa provides free, culturally-based & affirming support to lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQ+) Latinx youth living in San Francisco, with an emphasis on newcomer monolingual Spanish-speaking youth. 

Latinx LGBTQ+ youth regularly face multiple institutional and social barriers related to their race, ethnicity, language, immigration status, sexual orientation, gender, gender identity, and gender expression. Promesa supports  LGBTQ+ Latinx youth in addressing and minimizing the unique challenges they face at the intersection of being Latinx and LGBTQ+ while also celebrating and amplifying their resilience, leadership, and full potential. 

Promesa’s services include: LGBTQ+ related education, harm reduction-centered individual counseling, mental health services, case management, youth advocacy, community workshops, and weekly support groups.

Essential Job Duties include but are not limited to the following:  

  • Develop and implement case management activities that are youth-centered, informed by research and best practices, and incorporate cultural humility.  
  • Develop strength-based, social justice-centered individualized service plans in collaboration with youth and staff
  • Coordinate and maintain regular appointments with youth accessing case management services and ensure progress
  • Maintain records of daily contacts and activities with youth
  • Maintain an active caseload in achievement of program department goals and contract deliverables
  • Foster regular communication with supervisors and other program staff to ensure up-to-date information sharing regarding individual participants and issues impacting our youth community
  • Build and maintain relationships with community-based service providers, school districts, youth-serving agencies, and community resources
  • Participate in designated outreach and network activities and events
  • Lead or co-facilitate group activities and community workshops 
  • Other duties as assigned by the supervisor



  • Understanding of youth development frameworks, youth-adult partnership frameworks and knowledge of LGBTQ+ Latinx issues 
  • Understanding of principles of social justice and restorative justice
  • Understanding of harm reduction practices, sex positivity, HIV/STI health 
  • Knowledge of San Francisco/Bay Area resources, especially for Latinx LGBTQ+ Youth and their families
  • Broad and deep knowledge of Latinx LGBTQ+ community issues


  • Experience in some or all of the following: case management, counseling, advocacy, group support, and/or providing services for high-need youth
  • Experience with diverse models of working with youth (understanding of principles of youth development, youth-adult partnerships, harm reduction, sex positivity, HIV/STI services
  • Experience with data entry/collection and reporting
  • Experience developing effective collaborations with other agencies and community partners  


  • Passion for and commitment to working with Latinx LGBTQ+ youth and their families
  • Highly positive and enthusiastic style that motivates youth to work toward their goals 
  • Self-motivated and able to take initiative, manage, and complete multiple projects within the deadlines and within budget
  • Strong emotional self-management and boundary-setting skills
  • Excellent written/verbal communication and facilitation skills in both English and Spanish.
  • Action-oriented with excellent problem-solving skills
  • highly organized and able to work in a fast-paced environment 
  • Ability to address challenges directly by de-escalating conflict and fostering mutual understanding
  • Ability to work occasional evenings, weekends and special community events as required


  • High School diploma or GED required


  • Must pass and maintain annual Tuberculosis Test  
  • Must pass Department of Justice Fingerprint screening  
  • Complete annual recurrent online training  


The hiring Range salary is $24.55 to $27.47 per hour, depending on experience. This is a Non-Exempt full-time position at 35.00 hours per week. This is a limited-term position, with an expected duration of up to two (2) years based on funding. All full-time positions are based on a minimum of (35) thirty-five hours per week. 

This is a full-time, non-exempt position at 35.00 hours per week for up to two (2) years based on funding.

The position is eligible to participate in medical, dental, vision, and 403(b) plans, earn vacation, sick leave, paid holidays, and receive ongoing opportunities for learning.


The physical demands described here represent what an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.  

  • General ability to communicate effectively in person or via telephone in a manner that can be understood by those with whom the person is speaking too, including a diverse population  
  • General alertness to address emergency or potentially dangerous situations   
  • Requires physical ability to remain seated at a desk for long periods of time when needed 
  • Basic manual dexterity to operate work processing equipment with skill, speed, and accuracy  
  • Must be able to view computer for long periods of time  
  • Ability to use public and/or private modes of transportation; duties are office-based, but travel to various  offsite venues is required  
  • Activities that occur infrequently are: bending, squatting, crouching, kneeling, twisting, reaching straight, above  or below shoulders  
  • On occasion, must lift up to 35 LBS 


Interested applicants should send an email to j[email protected] with “Case Manager, I - Promesa” in the subject line and include: 

  • A cover letter explaining your interest in Instituto Familiar de la Raza and the position. In the letter, you should indicate how well you are suited to support LGBTQ+ Latinx youth. 
  • A Resume.

Please note that applications without a cover letter will not be considered.

Instituto Familiar de la Raza, Inc., is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission site. Revised: 01/09/24

² Please note that IFR reserves the right to change its benefits and contributions at any time at its sole discretion.

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