Service Coordinator - RTP Collaborative

The Roadmap to Peace Initiative (RTP) is the collective effort of community stakeholders to address the needs of underserved Latinx youth vulnerable to street violence, justice-involvement, and disconnected from learning opportunities. RTP is a community-based solution inspired and informed by decades of community prevention and cultural affirming strategies that work to heal Latinx youth and families.  Grounded in a collective impact approach, Roadmap to Peace brings together diverse stakeholders to build community, remove barriers through policy change, and foster a comprehensive social support network for youth. 

This initiative aspires to break the cycle of violence by engaging youth in healthy and healing relationships.  RTP is committed to improving the social, economic health and safety outcomes of our most vulnerable [email protected] youth ages 13-24, in and from San Francisco.

Job Description

The Service Coordinator, under the direction of the RTP Initiative Director, is responsible for the development, coordination, implementation, and management of a comprehensive, holistic social support network for Latinx youth/young adults’ in-risk referred to as the Service Network. 

The Service Coordinator builds and coordinates a diverse network of timely strategic partnerships ready to support youth/young adults with multiple service needs in becoming more resilient and achieving positive outcomes in the four areas of RTP's Healing Wheel - healthy living, self-sufficiency, community connections, and life-long learning.

The Service Coordinator ensures that service partners work together to integrate care and facilitate the most appropriate delivery of services in a consistent and high-quality manner through a seamless service delivery system and a common set of standards of care. The Service Connector leads, with input from Initiative Director and service partners, the research and development of policies, protocols, agreements, and procedures necessary to support collaboration and coordination among partners to enhance a holistic and cultural response to participant needs. The Service Connector is an integral part of a core staff team and works collaboratively with the team to achieve initiative vision, goals, and outcomes.

The Service Connector will also assist the Initiative Director in deepening our collective knowledge of promising and best practices around integrated service models to drive high impact work and achieve outcomes. The RTP Collaborative pays specific attention to community-based, culturally affirming peace initiatives, restorative justice, healing-centered and trauma-informed frameworks.

Essential Job Duties are, but not limited to the following:

Program Planning and Development

  • Lead, under the direction of the RTP Initiative Director, the development of the RTP service network strategy - a comprehensive, holistic social support network for Latinx youth/young adults
  • Revise and create new systems, policies, and processes to facilitate service coordination, such as shared referral, intake, assessment, care plan, service tracking, data entry, communication, etc., to ensure youth progress through a continuum of RTP services and community connections

Coordination and Capacity Building

  • Directly oversees the Service Network and service coordination among RTP initiative partners, both funded and leveraged to ensure collective impact
  • Manage all incoming participant referrals, eligibility screenings, service assignments, and waitlists, and maintain coordination tracking systems and processes
  • Align service network partners around a common approach, processes, practices, quality standards, and tools for coordinated care as outlined in the RTP Care Management Manual
  • Serve as liaison to service partners and work to identify gaps in services, and develop solutions to reduce barriers to collaboration by providing technical support and troubleshooting as needed
  • Lead and coordinate professional development, capacity building, and learning opportunities among RTP initiative partners

Partnership Building and Community Engagement

  • Build a diverse network of strategic partnerships ready to support youth/young adults with multiple needs
  • Expand current partnerships that can address emerging participant needs and service network gaps
  • Develop and implement a comprehensive outreach plan and recruitment efforts to reach our target population and engage them in services

Program Evaluation and Reporting

  • Support the Initiative Director, Community Builder/Planner, and service partners to develop and establish process and outcome evaluation frameworks, methods, and implementation plans for service sector areas
  • Assist in data collection, tracking, and reporting of partner data relating to client outcomes and outputs
  • Report and manage service sector data and produce monthly reports and presentations for various internal and external purposes
  • Other duties as needed to accommodate programming needs

Program Evaluation

  • Ensures that programs meet quality standards required by the agency and funding sources.
  • Oversees the development, implementation and maintenance of RTP evaluation plan and data management systems in coordination with Community Builder/Planner to determine youth outcomes and ascertain fidelity to the community-driven collective impact framework
  • Oversees capacity building efforts to ensure initiative partners enter high level of data entry and data quality to produce timely productivity reports and data-driven decision making conversations.
  • Facilitates performance management process with RTP core staff and subcontractors for continuous program improvement and informed decision making based on evaluation data.
Required Skills
  • Bachelors in Social Services, Public Health, or related field
  • Considerable knowledge of criminal justice systems, economic, social and health-related trends impacting Latinos and Latinx TAYs citywide and across the state/country
  • Knowledge and experience working with a diverse Latino youth who have difficulty accessing social services due to multiple barriers
  • Knowledge of specific service needs, perspectives, and lifestyle patterns of in-risk youth impacted by community violence
  • Knowledge of restorative justice and resiliency theory and practice, along with trauma-informed theory and healing-centered frameworks
  • Project management experience, including demonstrated experience with program planning, policy development, and coordination of collaborative projects providing wrap-around services with various agencies
  • Detail orientated with excellent organizational and time management skills
  • Excellent written and oral communication skills, including public speaking
  • Strong facilitation and consensus building skills
  • Ability to work tactfully and effectively with representatives of city agencies, community-based organizations and the community at large
  • Strong systems and critical thinker, and creative problem solver
  • Excellent computer skills, including proficiency in Microsoft Office programs, familiarity with databases; other presentation and project management platforms a plus
  • Able to work independently and as a dependable, proactive, collaborative team player
  • Level-headed and can work well under pressure
  • Takes the initiative, self-motivated, growth-oriented, out-of-the-box thinker
  • Flexible, comfortable with ambiguity, fast learner
Preferred Skills
  • Familiar with local, state and national debates and initiatives addressing health inequities, youth development, social justice, and restorative justice among marginalized and underserved populations
  • Bilingual in Spanish and English; bicultural (Latino/other) encouraged
  • 3-5 years’ experience in planning and implementation of violence prevention/peace-building initiatives or equivalent collaborative
  • Familiar with Latinx community in and around the San Francisco/Bay Area
Conditions of Continued Employment
  • Must submit to and pass annual tuberculosis test
  • Must pass Department of Justice Fingerprint screening pass

This is a full-time (35 hours/week), exempt position. The Service Coordinator I salary range is $60,000.00 to $65,000.00. Salary and classification are determined based on skills and qualifications.

All positions working 17.50 hours per week or more at IFR are eligible to participate in medical, dental, vision, 403(b) plan, earn vacation, sick leave, paid holidays, and receive on-going opportunities for learning.

To Apply

Please submit your resume, cover letter and two references (one professional and one community reference) electronically to: [email protected] In the subject line, please add Service Coordinator RTP. Please note that both a resume and cover letter are required for consideration.

Instituto Familiar de la Raza, is an equal opportunity employer, and does not discriminate on the basis of race, culture, age, disability, gender, or sexual orientation. People of color are encouraged to apply.


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